My Account

I've forgotten my password. Can I reset it?

Yes you can. If you know the email address that is linked to your account you can visit the Forgotten Password page and be sent a link to reset your password and regain access to your account.

How do I change my password?

If you would like to change your password you can do that at any time from within the Account details section of your account.

Online Shop

Will my payment details be secure?

We use PayPal for all payment processing so when you check out you will be taken over to their website to complete your purchase. The PayPal checkout is secured with SSL, encrypting the information sent from your browser to PayPal. No sensitive payment information (i.e. your credit/debit card details) are passed on to us, but we do have access to the name, email address and billing address you use when booking.

I don't have a PayPal account, can I still buy from you?

In most cases no. At checkout you will be passed through to the PayPal website as they handle all our payment processing. There you will be presented with the option to make payment using a PayPal account or to Check Out as a Guest and pay with a debit or credit card. The exceptions to this are if the email address you are using is already associated with a PayPal account or if you have used PayPal’s guest checkout very recently on another website. In these cases PayPal may not present you with the option to use your credit and debit card. But using an alternative email address should allow you select your payment method of choice.

Will you confirm my purchase?

Yes, an order confirmation email will be sent immediately after you complete your purchase with details of what you have ordered and how much you have paid.

These emails can take up to 15 minutes to arrive in your inbox. If you haven’t received an email within that time first check your Spam/Junk folder or run a search for emails from before getting in touch.


Why do I need a DigVentures account to book a course?

Because the course content is only made available to participants who book through our Online Shop we give you a unique username and password to access the course, we call this your DigVentures account.

Your username will be the email address used when booking and you will also be prompted to set a password at checkout. If you have purchased from us before you may already have a DigVentures account. So if your email address matches an existing account you will be prompted to log in to complete your purchase. If you have forgotten your password you can quickly reset it here.

How will I access the online course content?

When the course starts we will send you an email with a link to the first chapter. You’ll use your DigVentures account details to log in and unlock the course materials.

You can also access any live courses you are enrolled on from the Courses section of My Account.

Can I change the email address chapter updates are sent to?

Yes, the easiest way to change the email address we’ll send any course updates to is to click the Manage your preferences link that appears at the bottom of any of the course emails. Here you can quickly update your contact address and all subsequent emails will be sent to that.

Alternatively you can reply to any of our emails and request the change, but please bear in mind that it might take a few days for your request to be processed by one of the team.