We emailed everyone who is registered for this dig at the start of July, asking if you’d like to keep, roll-over or refund your booking.
If you haven’t already told us what you want to do, or have changed your mind, that’s ok – just read the information below and email firstname.lastname@example.org to let us know your choice.
We understand that ongoing restrictions and quarantine periods may mean that travel within or to the UK is too difficult for some of you, and that for others taking part in an event – albeit an outdoors one – is still too risky.
Although our crowdfunded digs are usually non-refundable, we understand that these are extraordinary times and that some of you may be facing difficult financial circumstances.
Therefore, we are offering everyone who is registered to join the Dig Team or Finds Team four options about your booking.
1. You can choose to ‘proceed with caution’
We’re really looking forward to getting outdoors to enjoy some fresh air and some fresh Roman discoveries, and we will be taking the safety of our team and all of our dig participants very seriously.
If you choose this option you will need to agree to our ‘Safe Dig’ measures before joining us on site (we will email them to you as soon as they are ready).
You will also need to make sure you that bring all the items on our essential Safe Dig kit list, including your own supply of good quality face masks, gloves and hand sanitiser for the duration of your time with us (we will provide some on site, but it will be mandatory for you to bring a personal supply as well).
We also encourage you to start double checking travel restrictions and quarantine periods, to check your travel insurance, and to start making contingency travel plans up to and including what you would do if you needed to leave site early.
If circumstances change, you’ll still be able to roll your place over until next year, transfer your booking to another dig, or request a refund then.
2. You can roll your place over to next year
We understand that travel may simply be too difficult or risky for some of you at present, but that you’d still like to join us in the future. If that’s the case, you can choose to roll your place over until next year.
If you are unable to make next year’s dig when our dig dates for 2021 are announced, you’ll still be able to transfer your booking to another dig, or request a refund then.
3. You can request a partial refund
We understand that you might want to hold onto your Dig or Finds Team place, but are perhaps struggling to afford to do so. Or maybe you want to refund part of your booking, but leave some of it with us to help us keep going.
For example, you might have booked Dig for a Week and want to keep a Dig for Two Days, or simply request a 70% refund leaving the rest to help us continue our work.
If that’s the case, just let us know how much of your booking you want to keep, and how much you want to refund, or how much you want to throw into the DigVentures Cookie Jar to help us continue our work.
4. You can request a full refund
This dig is 100% crowdfunded and it would obviously help our team enormously if you are able to keep your booking for now, rather than request a full refund. This is so that we have a full crowdfunding pot with which to complete the dig, as well as all of the analysis, reports and conservation work we have to afterwards in the lab.
However, while we don’t usually offer refunds on crowdunded digs, we do realise that COVID19 has many impacts on people including financial circumstances. If you would like a full refund, we will of course be happy to refund your booking.
Once you’ve made your choice, please let us know by emailing email@example.com
We will then deal with your request as quickly as we can, but please remember that we are a small team, so it may take us up to two weeks.